Use case

Triage incoming issues and prepare a response for review.

An IT operations team authorizes an agent to read the approved issue queues, gather context and draft a response. People review before anything is sent or changed.

Schedule a scoping session See the platform walkthrough
SAMPLE RUN · itops-triage-0317
  1. 08:12:00grantqueues IT-HELP and NET-OPSALLOWED
  2. 08:12:03readIT-HELP #2291ALLOWED
  3. 08:12:06readrunbook vpn-resetALLOWED
  4. 08:12:11readHR-CASES #88BLOCKED
  5. 08:12:18draftresponse for IT-HELP #2291ALLOWED
  6. 08:12:19updateticket statusAPPROVAL SENT
  7. 08:12:20deliverdraft ready for reviewDONE
Sample data. Illustrative workflow.

Example Envelope

Agent Envelope · Authority for a defined task

Allowed
Read approved issue queues and their context.
Blocked
Change systems of record or act outside the approved queues.
Delegated
Helper agents get the same or narrower limits.
Approval required
Sending a response or changing a ticket goes to a person for review.

Illustrative workflow. We confirm systems, limits and approvals with your team during scoping.

HYPERSHELL / PRODUCT
HyperShell delegation screen showing access requests routed to the person who can grant them, with the reason attached
Access requests go to the person who can grant them, with the reason attached. HyperShell product screen with sample data.

How the Envelope works

  1. 01

    Define the authority

    The queue owner grants the approved queues, context sources, models and a spending limit.

  2. 02

    Enforce the limits

    The agent can read and draft, but cannot act outside the Envelope.

  3. 03

    Show what happened

    Reviewers see the proposed response with the context behind it. Every action is linked to the original grant.

Measure of value

Manual triage effort.

Agreed with your team at scoping, and verified against your own telemetry.

Integrations today

  • Jira
  • Slack

How we start

  1. 01

    No cost

    Scope

    Workflow scoping session

    Pick one workflow. Agree on its access and spending limits and a measurable success criterion.

  2. 02

    Scoped separately

    Deploy and build

    Implementation engagement

    HyperShell engineers deploy the platform in your environment, connect approved systems and build the first workflow with your team.

  3. 03

    See plans

    Run and expand

    Annual subscription

    Governance platform, supported runtime management and ongoing support. Add workflows, users and agents as you grow.

Other use cases

Engineering

Investigate a failed release without touching production.

Explore the workflow

Business analytics

Answer operational questions from enterprise data.

Explore the workflow

Scope this workflow with your team.

Bring a workflow owner and a security or platform lead. Leave with a proposed workflow scope, access and spending limits, and a measurable success criterion.

Schedule a scoping session